Service & Warranty Management
Structure, Visibility, and Control to Every Homeowner Service Request
Manage the post-sale homeowner experience in one place.
Built for the Reality of
Service Coordination
Service and warranty teams are not just managing tickets, they are managing people, expectations, trades, timelines, documentation, and reputation. Without a centralized system, the context gets scattered quickly.
- Service coordinators get a clearer way to manage requests and follow-ups.
- Warranty managers get better oversight into open items and recurring issues.
- Construction teams get a clearer path to resolve issues.
- Business leaders get a better understanding of where service deficiencies may point to deeper patterns.
- Homeowners get a more organized and professional experience.
One Connected System for
Service & Warranty
Pluto brings the entire post-sale workflow into one centralized platform, reducing fragmentation, improving visibility, and giving your team a more organized way to manage every homeowner interaction after the sale.
Move-in Management
Coordinate walkthroughs, key turnover appointments, inspections, homeowner sign-offs, and deficiency tracking from one centralized system.
Service Requests
Capture, assign, and track homeowner service requests from submission to resolution with complete visibility across every home.
Warranty Management
Trade Coordination
Assign work to trades, monitor progress, centralize communication, and ensure every issue moves efficiently toward completion.
Homeowner Portal
Give homeowners a professional experience where they can submit requests, view updates, access documents, and stay informed throughout the process.
Documents & Service History
Keep photos, reports, warranties, notes, approvals, appointments, and communication tied to the same homeowner record and property history.
Scheduling & Appointments
Book inspections, walkthroughs, service visits, and homeowner appointments with less manual coordination and fewer scheduling conflicts.
Reporting & Operational Visibility
Connected to the Rest of Your Operation
Pluto is a full lifecycle platform for developers, connecting sales, construction, service, warranty, reporting, and post-move-in operations inside one system. Everything and Everyone Stays Connected
Manage the Entire Workflow with Clarity
Homeowner requests can be submitted through the homeowner portal, reviewed internally, assigned to the appropriate team members or trades, tracked through completion, and stored as part of the home’s service history.
A Positive Experience for Homeowners
Move from reactive service coordination to a more structured post-sale operation, where information is easier to find, communication is easier to manage, and every homeowner issue has a clearer path to resolution.
Give Trades the Context they Need
When trades do not have clear information, jobs take longer. Pluto helps reduce ambiguity by keeping the work order, homeowner details, notes, photos, and service history connected to the same item.
Turn Service Data into Operational Intelligence
Gain visibility into service activity, outstanding items, work orders, and timelines to help leadership understand where issues are recurring, where delays are happening, and where certain trades or construction patterns may need closer attention.
The Operational Intelligence Hidden Inside Deficiency Reports
When Deficiency Reports Become Operational Intelligence
Improve construction quality
Identify recurring deficiencies, trade performance issues, and construction patterns early so your team can reduce repeat problems across future homes and projects.
Strengthen the homeowner experience
Faster communication, better coordination, and quicker resolutions create a smoother post-possession experience that builds trust and protects your reputation.
Reduce operational waste
Eliminate the inefficiencies caused by fragmented workflows, manual coordination, and disconnected systems that slow service teams down.
Make smarter decisions across the business
Turn service and warranty data into operational insight with real-time visibility into trends, bottlenecks, trade performance, and recurring issues.
From the Blog
FAQ
Pluto Systems is purpose-built for new residential development sales. Our platform is designed specifically for production builders and real estate developers managing single-family, townhome, and multi-family inventory, particularly teams selling 30+ homes per year with internal sales operations.
Pluto excels in environments where:
- Multiple units are sold simultaneously
- Contracts require amendments and version control
- Deposits and payment schedules must be tracked
- Sales and construction teams need synchronized visibility
- Buyer upgrades and change orders must flow cleanly into operations
While some commercial projects may share similar workflows, Pluto is optimized for the complexity and volume of residential development sales, not office leasing, retail tenant management, or custom one-off commercial builds.
If you’re managing pre-construction residential inventory across multiple projects and teams, Pluto was built for you.
Pluto supports FINTRAC compliance by guiding purchasers through ID verification and declaration forms as part of the online registration process. This helps ensure that key compliance steps are addressed early, before contracts are created.
The system reduces the need for paperwork and helps sales teams stay focused on communication and closing. Compliance tasks are handled within the platform in a secure and organized way, giving your team confidence that the process is complete and properly documented.
While most CRM platforms were built to manage relationships and marketing pipelines, Pluto was built to manage live, high-value contracts in real estate development.
An easy way to think about it is, a CRM tracks people, whereas Pluto tracks commitments.
Traditional CRMs are excellent at lead capture, email campaigns, pipeline forecasting, but once a contract is signed, most teams fall back into spreadsheets, email threads, shared drives, and manual checklists.
That’s where risk begins.
Pluto is purpose-built for developers and builders managing live inventory, contracts, deposits, amendments, upgrades, and internal coordination between sales and construction.
We focus on:
- Contract lifecycle management
- Real-time inventory control
- Payment scheduling & tracking
- Audit trails & compliance visibility
- Cross-team coordination
Pluto operationalizes the entire sales workflow. So for teams managing dozens, or even hundreds, of live contracts, that makes a big difference with visibility, efficiency, compliance, and coordination.
Implementation timelines depend on the size of your team and the complexity of your current workflow, but most Pluto clients are fully operational within 4–8 weeks.
Since Pluto is purpose-built for residential development sales, we are not forcing you to reinvent your process, we are structuring and digitizing what you already do.
A typical rollout looks like this:
Week 1–2: Discovery & Workflow Mapping
We map your current contract lifecycle, payment schedules, approvals, and reporting structure.
Week 2–4: Configuration & Data Migration
We migrate active projects, inventory, contracts, and relevant buyer data from spreadsheets, shared drives, or existing CRMs.
Week 4–6: Training & Parallel Run
Your team runs Pluto alongside your current system to ensure accuracy and comfort before going fully live.
Go-Live:
Once your team is confident, Pluto becomes your system of record for live contracts.
Most teams are surprised by how quickly the transition happens, especially compared to traditional ERP implementations.
Our goal is simple: Move you from spreadsheet and email-based deal management to structured, real-time visibility, without disrupting active sales.
Pluto Systems is built for mid-to-large residential developers and production builders who manage high volumes of live contracts across multiple projects.
We are best suited for teams that:
- Sell 30+ homes per year
- Manage pre-construction or production inventory
- Have an internal sales team
- Rely on spreadsheets, email, shared drives, or disconnected CRM tools
- Want better visibility across contracts, deposits, amendments, and upgrades
- Need tighter coordination between sales and construction
Pluto is especially valuable for organizations that are growing, where deal volume has increased, complexity has multiplied, and existing systems are starting to break.
We are not designed for:
- Custom one-off home builders
- Small teams managing only a handful of deals per year
- Purely commercial leasing operations
Pluto is purpose-built for structured residential development sales, where operational maturity, audit trails, and real-time visibility matter.
If your team has ever said, “We’re managing too many live contracts to keep doing this in spreadsheets,” you’re likely a strong fit.
NOW ACCEPTING SPRING 2026 PROJECTS
Discover a better way to manage new home sales
Book a demo to see how Pluto works and explore how we can support your new home sales operations.
